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Shipping Policy

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Thank you for shopping at Test Bank Prime. Because our store specializes exclusively in digital products, educational resources, and downloadable materials, we do not ship physical packages.

Please review our delivery guidelines below to understand how you will receive your purchases.

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1. Instant Delivery & Access

  • No Shipping Fees: Since all products are digital, shipping is entirely free worldwide. There are no customs duties, handling fees, or physical delivery delays.

  • Immediate Access: In most cases, as soon as your payment is successfully processed, you will be automatically redirected to a confirmation page containing a download link for your files.

  • Email Delivery: A backup delivery email containing the secure download link(s) will also be sent automatically to the email address you provided during checkout. This usually arrives within 1–5 minutes of your purchase.

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2. What to Do If You Don't Receive Your Files

If you have completed your purchase but have not received your download email within 10 minutes, please take the following steps:

  1. Check Your Spam/Junk Folder: Automated e-commerce emails are occasionally misrouted by email providers (especially Gmail, Yahoo, and Outlook) into "Spam," "Junk," or "Promotions" folders.

  2. Verify the Email Address Used: Double-check that the email address you entered at checkout was spelled correctly and is an active account.

  3. Check Payment Status: Ensure that your payment went through and wasn't flagged or placed on "hold" by your bank or payment processor (e.g., PayPal, credit card company).

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3. Technical Issues & File Formats

  • File Formats: Our digital products are typically delivered in standard, universally accessible formats such as PDF, Word (.docx), or ZIP files.

  • Required Software: It is the customer's responsibility to ensure they have the appropriate software (such as Adobe Acrobat Reader, Microsoft Word, or a ZIP extraction utility) installed on their device to open and use the files.

  • Corrupted Downloads: If a file fails to download completely or appears corrupted, do not worry. Simply log back into your Test Bank Prime account to try again, or contact our support team to have a fresh copy sent directly to you.

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4. Download Limits & Expiration

To ensure system security and prevent unauthorized sharing:

  • Download links may have a security expiration limit (e.g., valid for 30 days) or a maximum number of download attempts per purchase.

  • If your link expires or you reach your limit before you successfully save your file, please contact us with your order number, and we will gladly reactivate or refresh your download access.

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5. Refunds & Cancellations

Because digital items are downloaded instantly upon purchase and cannot be "returned" physically, all sales are final. We cannot offer refunds or exchanges once a file has been accessed or downloaded. We highly recommend reviewing product descriptions carefully before completing your purchase.

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6. Contact Customer Support

If you experience any issues downloading your files or have questions about your order, our support team is ready to help you get your materials immediately.

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